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IT Help Desk SupportSee all recent Jobs

Overview

Experience: 1 - 2 Years

Skills: Ability to diagnose and resolve basic technical issues

Reference Number: 119248

We are looking for a competent IT Help desk support to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent IT Help desk must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities:

  • Testing ticketing systems
  • Monitoring servers and Virtual Machines
  • Taking Back-up procedures
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving personnel
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs

Requirements

  • BSc/BA in IT, Computer Science or relevant field
  • Proven experience as an IT help desk or other customer support role
  • Tech-savvy with working knowledge of office automation products, databases, and remote control
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
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