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💻 Tech-savvy, ✅ organized and 🎯 great at setting priorities?

Let’s talk!

We’re looking for a driven and well-organized IT Support & Coordination Specialist to join our growing team and become a key player in our support operations! 💪💻

You’ll be the go-to person for both internal teams and external partners, helping with tech support, device management, ticket coordination and much more!

What You’ll Do:

💬 Communicate daily with clients & technicians for pending support cases
🖥️ Monitor and manage tickets for hardware, software & service appointments
📦 Oversee stock & asset management for devices (Lenovo, Client Systems)
📞 Record calls and provide updates via phone to branches and HQ teams
📊 Extract reports from Client Systems & support data tracking
🧩 Prioritize issues and escalate when needed
🔄 Provide internal IT support across departments and assist managers
🎯 Maintain clear communication between departments and external stakeholders

What We’re Looking For:
🎓 Degree in Computer Science, Information Technology, or any other tech-related field
(Graduates from Engineering, Mathematics, or similar disciplines with strong IT skills are also welcome!)

📋 Excellent coordination, communication & prioritization skills
🧠 Strong problem-solving mindset and eagerness to learn
💻 Very good computer and technical knowledge
🎫 Familiarity with ticketing systems is a plus
🔍 Detail-oriented with focus on accuracy & quality
🤝 Ability to work independently but also collaborate with teams
🗣️ Fluency in English (written & spoken)
🪖 Military obligations fulfilled

What You’ll Get:
🕒 Working Hours: Monday – Friday, 08:00 – 16:00
💸 13^th Salary
🩺 Private Health Insurance – fully covered
📈 Career Growth: A dynamic environment focused on learning and development
💡 Cutting-Edge Projects: Work with innovative technologies
🤗 Friendly Team: Enjoy a positive and collaborative atmosphere
🚀 Career Expansion: Take on new responsibilities and grow your skills

Our recruitment consultants will carefully review your CV. Only candidates who meet the criteria for the role will be contacted.

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🏢 About UpcoMinds
UpcoMinds is a dynamic IT company with 28 years of experience, offering end-to-end web and mobile solutions that help businesses reinvent themselves in the digital world.

💡 Our team combines strong technical expertise with creative design, delivering solutions that lead to true digital transformation. We aim to improve both business operations and customer experience through innovative and reliable systems.

We take pride in our:
• Deep engineering knowledge
• Clean and modern design approach
• Commitment to exceeding expectations
• Transparent and long-term client partnerships

🌐 Find out more about us at www.upcominds.com