Platform Engineer – Store OperationSee all recent Jobs

The Platform Engineer – Store Operations ensures that the technology platforms used in retail stores run reliably and efficiently. This role supports store systems, integrations, and data flows, and works closely with product, delivery, and operations teams to keep store operations running smoothly.

The ideal candidate has strong technical skills—especially with SQL databases and system integrations—along with strong problem-solving abilities, clear communication, and a customer-focused approach. This role supports critical store technologies such as POS systems, inventory and pricing platforms, labor tools, and store IoT or automation solutions.

Key Responsibilities

Platform Operations & Support

• Monitor and maintain store platforms to ensure high availability and performance.
• Provide Tier 2 technical support for store teams.
• Troubleshoot issues related to data, integrations, and system performance.
• Work with vendors and internal teams to resolve incidents quickly and reduce store disruption.

Systems Integration & Data Management

• Work with relational databases, including writing and optimizing SQL queries.
• Validate data and support ETL processes.
• Understand and support different integration types (APIs, event-driven systems, flat files, message queues, real-time and batch).
• Partner with engineering teams to implement and test integrations between store and enterprise systems.

System Stability & Performance

• Ensure system stability and support new platform implementations.
• Help improve deployment pipelines and operational processes over time.

Monitoring & Reliability

• Set up and improve monitoring, alerting, and observability tools.
• Participate in on-call support for critical store systems.
• Perform root-cause analysis and help implement long-term fixes.

Collaboration & Documentation

• Act as a link between technical teams and business stakeholders.
• Clearly communicate technical issues to non-technical audiences.
• Document system flows, support procedures, and troubleshooting guides.
• Provide training and technical guidance when needed.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
• Strong SQL skills (queries, joins, performance tuning, data validation).
• Good understanding of system integrations (REST/SOAP APIs, messaging, ETL, event-driven systems).
• Experience supporting distributed systems or platforms at scale.
• Strong analytical and troubleshooting skills.
• Clear written and verbal communication skills.
• Proficiency in English.

Preferred Qualifications (Nice to Have)

• Experience in retail, grocery, or high-volume operational environments.
• Familiarity with cloud platforms (AWS, Azure, or GCP).
• Experience with monitoring and observability tools.
• Knowledge of POS, inventory, or workforce management systems.
• Exposure to DevOps practices and CI/CD pipelines.

Benefits:

• Hybrid way of working
• Competitive remuneration package
• Private Insurance
• A dynamic challenging environment resulting in continuous learning / education / progression
• Ability to work with cutting edge technologies
• Pleasant working environment
• Ability to expand knowledge and responsibilities

UpcoMinds is a dynamic IT company with 28 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job. Your CV will be retained for two years in accordance with GDPR regulations.