IT Systems Integration, Operations & Support SpecialistSee all recent Jobs

Role Overview

We are looking for Senior Freelance IT Systems Integration, Operations & Support Specialists to work on-site in Luxembourg for a large European organization. The role focuses on the operational support, integration, monitoring, and continuous improvement of complex IT systems hosted in cloud environments.

The ideal candidate is hands-on, highly autonomous, and experienced in IT operations, incident management, system monitoring, and collaboration within multidisciplinary and regulated environments.

Key Responsibilities

• Provide technical consultancy and operational support for IT systems.

• Monitor and analyse system logs and metrics (preferably using CloudWatch or Dynatrace) and produce reports and statistics (ideally with PIWIK or BI tools).

• Manage IT system incidents, investigate root causes, and ensure timely resolution in line with ITIL practices.

• Test new functionalities, identify and document issues, and follow up until resolution.

• Coordinate the reception, validation, and testing of new software releases, leveraging CI/CD pipelines (preferably Bitbucket and/or GitLab).

• Operate and support IT systems hosted in cloud environments (preferably AWS) while applying established change management procedures.

• Develop, maintain, and execute database scripts and Linux/Unix scripts (e.g. JSON queries, shell scripting).

• Analyse, design, and actively contribute to the evolution and optimisation of IT systems.

• Provide 2nd-level technical support to users, including troubleshooting functional and non-functional issues related to HTML, XML, and CSS.

• Create, manage, and follow up on tickets with users and external service providers.

• Draft, review, and validate technical and functional / non-functional specifications in close collaboration with Enterprise Architecture and Operations teams.

• Participate actively in technical working groups, project meetings, and workshops with developers, stakeholders, and non-technical users.

• Deliver training sessions and system demonstrations to internal teams.

• Ensure full compliance with regulatory requirements, supporting the implementation of the Group Anti-Bribery and Corruption Policy.

Required Skills & Experience

• University degree in Information Technology or a related field.

• Minimum 5 years of professional experience in IT.

• At least 3 years of experience in:

  • Monitoring and analysing system logs

  • Incident and Problem Management (ITIL)

• Minimum 3 years of experience in:

  • Testing and validating functional and non-functional requirements

  • Drafting technical and functional / non-functional specifications

  • Project Management roles

• At least 2 years of experience working with cloud-based services.

• Minimum 2 years of experience in release management, including setup and configuration of CI/CD pipelines.

• At least 1 year of experience in database and network management.

• Excellent command of English; good knowledge of French is considered an asset.

Benefits:

• Competitive remuneration package.
• Private Insurance.
• A dynamic challenging environment resulting in continuous learning / education / progression.
• Ability to work with cutting edge technologies.
• Pleasant working environment.
• Ability to expand knowledge and responsibilities.

UpcoMinds is a dynamic IT company with 28 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.