Application Support ConsultantSee all recent Jobs

We are looking for an Application Support Consultant to join our team of IT professionals on behalf of one of our major clients in the IT sector.

As an Application Support Specialist, you will be responsible for providing user support for government project application.

The ideal candidate will provide 1^st level support, make minor application changes add new users and escalate issues to 2^nd level support when necessary. This role requires a client-facing professional with strong IT knowledge, excellent problem-solving abilities and the capacity to work effectively with solution vendors.

Responsibilities:

• Provide 1^st level support for applications, addressing user queries and resolving issues promptly.
• Make minor changes to applications as needed, ensuring minimal disruption to operations.
• Add and manage new user accounts within applications.
• Escalate complex issues to second-level support or relevant solution vendors, ensuring timely resolution.
• Maintain clear and effective communication with users, understanding their needs and providing appropriate solutions.
• Document support activities, maintaining accurate records of issues and resolutions.
• Documenting support activities, including resolutions and user feedback.
• Participating in training sessions to enhance knowledge of the application and its functionalities.
• Collaborate with other IT team members to enhance application functionality and user satisfaction.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 1 year of experience in support or programming within the IT field will be considered a plus.
• Knowledge of software troubleshooting techniques and methodologies.
• Excellent communication & interpersonal skills.
• Detail-oriented with a strong focus on accuracy, quality and proactive issue anticipation.
• Flexible, adaptable, and adept at handling multiple priorities in a fast-paced environment.
• Strong organizational skills with the ability to manage time effectively.
• Willingness to learn.
• Strong analytical & problem-solving skills.
• Ability to work independently and collaboratively within a team.
• Fluency in Greek & English.
• Military obligations fulfilled.

Benefits:

• Working Hours: Monday – Friday, 07:30-15:30
• Fully covered Private Health Insurance.
• 13th Salary
• Wellness and Support: Access to wellness services, including counseling and consultations with psychologists, dietitians, and nutritionists, to support your personal and professional well-being and growth.
• Free Access to e-learning LinkedIn Learning Platform for continuous skill development.
• Referral Program offering rewards for referring qualified candidates to join our team.
• The opportunity to work in a fast-growing and dynamic team on challenging international projects.
• Performance Evaluations to support career development & improvement.
• Continuous learning using the latest methods and opportunities for fast career advancement.

Our recruitment consultants will review your CV, and only candidates who meet the criteria for the role will be contacted.

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UpcoMinds is a dynamic IT company with 28 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long-term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promoting Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued.