Application Support Consultant (on-site Famagusta, Cyprus)See all recent Jobs

Are you ready to support users and improve their experience with IT systems?

We are looking for a motivated and client-focused Application Support Consultant to join our team and support a governmental project based in the Famagusta District, Cyprus.

What You’ll Do:

🧩 First-Level Support: Be the first point of contact for user questions and technical issues.

🛠️ Minor Changes: Make small adjustments to applications when needed.

👥 User Management: Add and manage user accounts within the system.

📈 Escalation: Forward more complex issues to second-level support or solution vendors.

💬 Client Communication: Speak directly with users to understand their needs and offer clear solutions.

📄 Documentation: Keep accurate records of problems and their solutions.

🎓 Learning: Participate in training sessions to better understand the application.

🤝 Teamwork: Collaborate with IT team members to improve the application and user satisfaction.

What We’re Looking For:
🎓 Bachelor’s in Computer Science, IT, or related field
🧰 Knowledge of software troubleshooting
💬 Excellent communication & interpersonal skills
🔍 Detail-oriented with focus on accuracy & quality
🔄 Flexible & adaptable in fast-paced settings
🗂️ Strong organizational & time management skills
📚 Willingness to learn
🧠 Strong analytical & problem-solving abilities
🤝 Able to work independently & in a team
🗣️ Fluent in Greek & English
🪖 Military obligations fulfilled

What You’ll Get:
🕒 Working Hours: Monday – Friday, 07:30–15:30
💸 13^th Salary
🩺 Private Health Insurance – fully covered
📈 Career Growth: A dynamic environment focused on learning and development
💡 Cutting-Edge Projects: Work with innovative technologies
🤗 Friendly Team: Enjoy a positive and collaborative atmosphere
🚀 Career Expansion: Take on new responsibilities and grow your skills

❗Please note: This position is located in the Famagusta region (Cyprus) and applicants must be able to work on-site in this area.

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Our recruitment consultants will carefully review your CV. Only candidates who meet the criteria for the role will be contacted.

🏢 About UpcoMinds
UpcoMinds is a dynamic IT company with 28 years of experience, offering end-to-end web and mobile solutions that help businesses reinvent themselves in the digital world.

Our team combines strong technical expertise with creative design, delivering solutions that lead to true digital transformation. We aim to improve both business operations and the customer experience through innovative and reliable systems.

We take pride in our:
• Deep engineering knowledge
• Clean and modern design approach
• Commitment to exceeding expectations
• Transparent and long-term client partnerships

🌐 Find out more about us at www.upcominds.com