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The Design Specialist will collaborate with cross-functional project teams across Berlin, Geneva, and regional offices to lead user experience initiatives and drive adoption of human-centered design practices. This role combines strategic design thinking with hands-on execution to create meaningful, user-focused solutions in a complex international environment.

Key Responsibilities

Design Strategy and Planning

• Define design challenges and identify opportunities for innovation
• Develop design strategies that align with organizational objectives
• Create comprehensive design workplans and coordinate timelines with project managers
• Advocate for inclusive and equitable design practices across all initiatives

User Research and Insights

• Conduct qualitative and quantitative research to understand user needs and behaviors
• Analyze and synthesize research findings to inform design decisions
• Translate complex user insights into actionable design recommendations
• Define metrics for measuring user experience and design impact

Prototyping and Iterative Design

• Develop prototypes ranging from low to high fidelity
• Design user flows, journeys, and interfaces that enhance user experience
• Test and iterate designs based on user feedback and usability testing
• Apply design best practices and maintain consistency across touchpoints

Stakeholder Engagement and Facilitation

• Design and facilitate co-creation workshops with users and stakeholders (in-person, online, and hybrid formats)
• Build consensus around user needs and design priorities
• Communicate design rationale clearly to non-design audiences
• Manage branding and visual identity considerations

Monitoring, Evaluation, and Documentation

• Conduct usability testing and post-implementation reviews
• Track design impact through defined metrics
• Document lessons learned and best practices
• Contribute to continuous improvement of design processes

Capacity Building

• Train and coach team members on human-centered design principles and methods
• Develop toolkits and resources to support sustainable design practices
• Promote design thinking as a core organizational capability

Required Qualifications

Education

• Advanced university degree (Master’s or equivalent) in Design, Computer Science, Human-Computer Interaction, or related field

Experience

• 5-10 years of relevant experience as a UX/UI designer working with a global user base
• 3+ years of experience designing and facilitating in-person, online, and hybrid co-creation workshops
• Proven track record of coordinating and leading successful design initiatives across multiple geographical locations

Essential Knowledge and Skills

• Strong UX/UI design skills with proficiency in user research, interaction design, and visual design
• Expertise in workshop design, facilitation, and building trust with diverse stakeholders
• Excellent communication skills with ability to explain complex design concepts to non-design experts
• Demonstrated ability to navigate complex situations involving technical, cultural, and political considerations
• Experience collaborating effectively in international, multi-cultural, multi-disciplinary teams across different time zones
• Proactive, flexible, and resourceful with ability to work independently with limited supervision
• Strong analytical and organizational capabilities

Language Requirements

• Expert-level proficiency in spoken and written English (required)
• Intermediate knowledge of another UN language (French, Spanish, Arabic, Chinese, or Russian) is desirable but not mandatory

Desirable Qualifications

• Expertise in industry-standard UX software, particularly Figma
• Prior experience working with WHO or another UN agency
• Portfolio demonstrating range and depth of design projects

Work Environment

This position requires collaboration with teams distributed across Berlin, Geneva, and potentially regional offices, necessitating flexibility with communication across time zones and adaptability to various working contexts.

Benefits:

• Remote way of working
• Competitive remuneration package
• Private Insurance
• A dynamic challenging environment resulting in continuous learning / education / progression
• Ability to work with cutting edge technologies
• Pleasant working environment
• Ability to expand knowledge and responsibilities

UpcoMinds is a dynamic IT company with 28 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job. Your CV will be retained for two years in accordance with GDPR regulations.