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We are currently looking for a talented IT Support for one of our major clients in the Retail sector.

What you will do

• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems
• Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Company
• Troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability supported by Company
• Utilize your knowledge of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Manage software and OS deployment using tools for FTE’s
• Manage desk side support and PC break/fix including basic administration of Windows O/S
• Provide limited work direction and support to Level I technicians
• Installation of primary and peripheral computer and networking hardware, to include Smart Hands support
• Follow installation instructions in installation and troubleshooting desktop applications
• Support of computer networks, as directed by a Level III technician or service desk support
• Ticket handling based on client requirement

What we expect from you  

• Associate degree in Electronics and CompTIA A+ Certification
• 2+ years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites
• Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
• Experience with Anti-spyware and Anti-virus software
• Good knowledge of MS office
• Very good communication skills
• Ability to stick to strict deadlines
• Knowledge of wireless networking
• Ability to prioritize
• A keen eye for detail
• Good knowledge of English language

Benefits

• Competitive remuneration package
• Private Insurance
• A dynamic challenging environment resulting continuous learning / education / progression
• Ability to work with cutting edge technologies
• Pleasant working environment
• Ability to expand knowledge and responsibilities

UpcoMinds is a dynamic IT company with 25 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.