Help Desk Support 🖥️See all recent Jobs

🖥️Are you passionate about technology and looking to start your career in IT?

If you enjoy solving problems and helping others with tech-related issues,

this opportunity is for you!

We are looking for a Help Desk Support Specialist to join our team on behalf of a major client in the IT sector, based in Nicosia, Cyprus. This is a great opportunity for junior candidates who want to enter the IT field, as we provide training and support to help you grow in your role.

What You’ll Do:

✅ Provide first-level IT support to users via email, phone, or ticketing system.
✅ Help troubleshoot basic technical issues related to software, hardware, and networks.
✅ Assist users with password resets, system access, and software installations.
✅ Escalate complex issues to second-level support when needed.
✅ Maintain clear records of support requests and solutions.
✅ Learn and grow through training sessions on IT tools and systems.
✅ Work closely with the IT team to improve user experience and system efficiency.

What We’re Looking For:

🎓 A degree in IT, Computer Science, or a related field (or equivalent knowledge).
💡 Basic understanding of Windows OS, MS Office and troubleshooting techniques.
🗣️ Strong communication and problem-solving skills.
🔄 Ability to adapt quickly and manage multiple tasks.
📌 A detail-oriented and proactive approach to work.

Why Join Us?

🕒 Work-Life Balance: Monday – Friday, 07:30-15:30 – your evenings are yours!
🩺 Health Comes First: Fully covered Private Health Insurance.
💰 13th salary
🚀 Grow & Learn: A dynamic environment that supports your professional development.
🖥️ Tech-Savvy Culture: Work with the latest technologies and expand your skills.
😃 Great Vibes Only: A positive, team-oriented workplace where you’ll feel valued and supported.
📈 Level Up: Opportunities to grow, take on new challenges and boost your career!

🚀 Ready to jumpstart your IT career?

Our recruitment team will review your CV and if you’re a great match, we’ll be in touch!

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UpcoMinds is a dynamic IT company with 28 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long-term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promoting Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued.