IT Support Engineer (Government Sector)See all recent Jobs

💻 IT Services for Public Sector, Diplomatic Missions

📍 Nicosia, Cyprus

Are you ready to deliver reliable IT support, manage networks, and keep systems running smoothly for important government and diplomatic operations?

On behalf of a Public Sector Entity, we are looking for IT Support Engineers to join our dynamic IT team and deliver high-quality services supporting government operations and diplomatic missions abroad.

Purpose of the Position:

To provide reliable onsite and remote technical support for IT systems and networks, ensuring the smooth operation of critical government infrastructure. This role involves managing hardware and software installations, troubleshooting complex issues, supporting user access and security, and maintaining datacenter equipment.

What You’ll Do:

• Provide onsite or remote technical support for equipment within the Ministry buildings in Nicosia and remote support for Diplomatic Missions abroad.
• Deliver technical support for IT hardware and networks, including:

• Installation of computer networks and troubleshooting software systems and IT / Telecommunication equipment.
• Configuration of peripheral and auxiliary devices (such as scanners & printers).
• Repair of hardware and software issues.
• Installation and configuration of local and wireless network equipment.
• Router setup and configuration.
• Installation and customization of Windows operating systems.
• Troubleshooting Microsoft Office products (Word, Excel, PowerPoint, Outlook), including Outlook Desktop and Outlook Mobile App.
• Resolving issues related to Active Directory accounts.
• Troubleshooting email accounts (Domino, Exchange, O365).
• Installing software (antivirus, drivers, Acrobat Reader, internet browsers, etc.) on computers and mobile devices, following established procedures and technical specifications.
• Implementing onboarding / offboarding procedures for employees, including creation / deletion of users and mailboxes in Active Directory and Microsoft Exchange, as well as preparing, joining and removing computers from the Active Directory Domain.

• Manage the Ministry’s central datacenter equipment, including servers, storage systems, security devices and network equipment.
• Investigate technical issues and report those that require escalation to vendors.
• Confirm and update user hardware and software requirements.

What We’re Looking For:

🎓 Education
Bachelor’s Degree or Diploma in Computer Science or a related field.

💼 Experience

• 4–6 years of professional IT experience after graduation.
• At least 1 year of hands-on experience with Windows Operating Systems & Microsoft Office Products.
  or / and
• 6 months of experience in LAN/WAN network management.

💻 Technical Knowledge
• Ability to install, configure and troubleshooting systems and networks.
• Experience with Active Directory, Microsoft Exchange and Office 365.
• Familiarity with Datacenter Equipment Management.
• Strong hardware, software and network troubleshooting skills.

💬 Soft Skills
• Strong problem-solving and analytical skills.
• Attention to detail and accountability.
• Excellent communication skills for collaborating with technical and non-technical teams.
• Ability to work under pressure and follow structured processes.

🗣️ Fluency in Greek & English is required.

What You’ll Get:
🕒 Working Hours: Monday – Friday, 07:30 – 15:30
💸 13th Salary
🩺 Private Health Insurance – fully covered
📈 Career Growth: A dynamic environment focused on learning and development
💡 Cutting-Edge Projects: Work with innovative technologies
🤗 Friendly Team: Enjoy a positive and collaborative atmosphere
🚀 Career Expansion: Take on new responsibilities and grow your skills

📩 How to Apply:
Ready to grow your IT career? Simply click on the link below to apply!

Our recruitment consultants will carefully review your CV. Only candidates who meet the criteria for the role will be contacted.

🏢 About UpcoMinds
UpcoMinds is a dynamic IT company with 28 years of experience, offering end-to-end web and mobile solutions that help businesses reinvent themselves in the digital world.

💡 Our team combines strong technical expertise with creative design, delivering solutions that lead to true digital transformation. We aim to improve both business operations and customer experience through innovative and reliable systems.

We take pride in our:
• Deep engineering knowledge
• Clean and modern design approach
• Commitment to exceeding expectations
• Transparent and long-term client partnerships

🌐 Find out more about us at www.upcominds.com