Senior Service ManagerSee all recent Jobs

We are currently looking for a skilled Senior Service Manager on behalf of a major organization.

Responsibilities:

• Manage the Deployable CIS infrastructure as a service, ensuring system readiness at the level specified in the SLA.
• Ensure the availability and quality of engineering support delivered to customers through close coordination with NCI Agency service lines, the CIS Support and Sustainment Centre (CSSC), and the Forward Support Point (FSP).
• Oversee DCIS Configuration Management to maintain known configuration states for all assets.
• Conduct periodic risk assessments to anticipate obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required.
• Manage Change Management plans to address identified problems and uplift the configuration baseline to meet evolving operational requirements.
• Support the Principal Service Manager with the development of the annual Operation and Maintenance budget submission.
• Contribute to and ensure system documentation for operation, maintenance, and training is updated according to system evolution.
• Manage contractor support resources and acceptance of contractor services.
• Provide input to the Principal Service Manager for the Quarterly SLA report and recommendations for the SLA Change Management process.
• Assess manpower and O&M budget requirements.
• Support project managers throughout project development, delivery, and transition into service phases.
• Deputize for higher-grade staff as required.
• Perform other duties as necessary.

Requirements:

• A minimum of a Bachelor’s degree from a nationally recognized/certified University in a related discipline and 3 years of post-related experience; or at least 10 years of extensive and progressive expertise in related duties if lacking a degree.
• ITIL Foundation and Intermediate Certifications in Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA, or Continual Service Improvement.
• Sound experience in IT services engineering, planning, operations, maintenance, and management.
• Demonstrable experience as a line manager, with the ability to motivate and mentor.
• Strong experience in Configuration Management and Change Management processes and tools.
• Experience in roles requiring significant business and managerial skills, including contingency planning, budget preparation and execution, and managing small-scale projects related to network monitoring and performance management services.
• Proven leadership and mentoring abilities within a team.
• Strong report writing and presentation skills.

Desirable Experience and Education:

• ITIL Expert/Managing Professional.
• PRINCE 2 Foundation level or PMI PMP; MSP Foundation; Management of Risk Foundation.
• Demonstrable knowledge of advances in Information Technology.
• Proven success as an operational, technical team lead, and service manager.
• Familiarity with military telecommunications and information systems (VLF to Satellite EHF).
• Membership in a recognized professional body or institution.
• Prior experience working in an international environment with both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).

Required Security Clearance: NATO Secret

Freelancers are welcome

Benefits:

• Competitive remuneration package
• Private insurance
• A dynamic challenging environment resulting continuous learning / education / progression
• Ability to work with cutting edge technologies
• Pleasant working environment
• Ability to expand knowledge and responsibilities

UpcoMinds is a dynamic IT company with 25 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.