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We are seeking a dynamic and experienced IT Service Manager to lead the planning, delivery, and operational oversight of small to medium-sized IT services in support of our mission to address global environmental challenges. This opportunity is offering a remote working model and the chance to ensure the consistent, high-quality provision of IT services to internal and external stakeholders.

Key Responsibilities

• Lead the planning and execution of small to medium-sized IT services, ensuring alignment with agreed service levels and organisational goals.

• Oversee day-to-day operations, ensuring service continuity, stability, and customer satisfaction.

• Identify required resources and manage team responsibilities across internal staff, contractors, and vendors.

• Coordinate closely with business units and technical stakeholders to define and negotiate service scope, delivery timelines, and resource allocation.

• Continuously refine service delivery plans and backlogs in response to evolving priorities or environmental factors.

• Conduct and approve service deliverables, ensuring compliance with quality and service standards.

• Apply a recognised service management methodology (e.g., ITIL) to uphold service reliability and performance.

• Manage change and release processes, in close alignment with business needs and risk considerations.

• Monitor and report on service performance, managing issues and risks proactively and escalating where necessary.

• Ensure documentation is complete, accurate, and accessible, and prepare services for regular audits and quality reviews.

Required Skills & Qualifications

• Minimum 5 years of IT service management experience, with a successful track record of delivering IT services in enterprise environments.

• Additional 5+ years of experience in application development or related IT functions.

• Solid knowledge of ITIL or similar service management frameworks; certification is a plus.

• Familiarity with agile methodologies such as Scrum and Kanban.

• Understanding of DevSecOps principles and experience working within cloud-based infrastructures.

• Excellent multitasking and pressure management skills in a fast-paced international context.

• Strong communication skills in English, both written and spoken.

• Customer-focused mindset, with high professional standards and a solutions-oriented approach.

Desirable Qualifications

• Certifications in PRINCE2, Scrum, or ITIL.

• Experience in client-facing IT consulting or advisory roles.

• Background in multinational or multicultural organisations, ideally within the public or environmental sector.

• Experience managing distributed or globally sourced teams.

• Exposure to services built on platforms such as data analytics, Microsoft 365, Drupal, CRM systems, BPM tools, J2EE, or .NET.

Benefits:

• Remote working model.
• Private insurance.
• Unlimited free access to wellness workplace support platform.
• A dynamic challenging environment resulting in continuous learning / education / progression.
• Ability to work with cutting edge technologies.
• Pleasant working environment.

UpcoMinds is a dynamic IT company with 25 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.