Supervisor, Hosting Services OperationsSee all recent Jobs

We’re looking for a Supervisor in Hosting Services Operations to join one of our top clients in the telecommunications sector. This is a unique opportunity to make a significant impact, overseeing key hosting services governance tools and processes, while driving the evolution and improvement of services under your leadership. Your expertise will directly contribute to the performance KPIs of a high-functioning, global team, ensuring that services meet the highest standards.

Requirements:

Education: College degree in Computer Science, Information Systems, or related field.

Experience: 3-5 years of hands-on experience in hosting services, system administration, or a similar role, with previous experience in a supervisory role.

Technical Expertise in:

• • Strong knowledge of Windows and Linux server environments.
  • Expertise in enterprise backup disk-based solutions (e.g., Azure Backup, CommVault, Veeam).
  • Proficient in Azure IaaS/PaaS and enterprise-grade virtualization.
  • Solid experience with Active Directory, and scripting languages (PowerShell, Python, Bash).
  • SCVMM & SCCM: Experience with Microsoft System Center Virtual Machine Manager (SCVMM) and System Center Configuration Manager (SCCM).
  • Exceptional knowledge of Wintel computer hardware & operating systems (Windows Server Operating Systems).
  • Knowledge of monitoring tools like SolarWinds and other industry-standard maintenance practices.

Leadership & Management:

• • Proven ability to maintain a high level of employee morale within a geographically diverse team.
  • Strong leadership and team management skills, with a focus on staff development, recruitment, and performance evaluations.
  • Excellent project management capabilities.
  • Ability to communicate effectively with both technical and non-technical stakeholders.

Cultural Understanding: Demonstrated ability to adapt to diverse cultural environments and work with global teams.

Excellent English command.

Key Responsibilities:

• Supervising Data Center Hosting Operations: Execute team objectives for managing local and global data centers, ensuring optimal service delivery and uptime.
• Wintel Platform Administration: Administer and maintain Wintel platforms, ensuring configurations meet performance and reliability standards, providing global technical support.
• Infrastructure Management: Oversee and manage enterprise-grade hosting solutions, compute/storage hypervisors, and storage systems, ensuring high availability and continuous service.
• Key applications support Microsoft SCCM, virtualization platforms (SCVMM, vCenter), and enterprise storage solutions support (HPE 3PAR, Dell Compellent, NetApp).
• Policy & Process Improvement: Identify areas for improvement in policies and procedures, recommending and developing new ones to enhance operations.
• Security & Compliance: Ensure that security standards are met, identifying and addressing deficiencies promptly to maintain a secure operating environment.
• Documentation & Reporting: Draft operational documentation as required and provide regular updates to leadership on system performance, infrastructure changes, and incident management.
• Backup Process & Remediation: Support the global backup process, troubleshooting and remediating backup failures to ensure compliance with data protection policies.
• Automation & Efficiency: Develop and implement automation for routine processes to reduce manual intervention, improve efficiency, and minimize human error.
• Special Projects: Contribute to special projects, including strategic initiatives to improve hosting services, enhance infrastructure performance, or roll out new technologies.

Benefits:

• Hybrid working model.
• Competitive compensation package based on skills and experience.
• Professional development with the addition of new technologies.
• Experience working in a team-oriented, collaborative environment.

UpcoMinds is a dynamic IT company with 25 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.