Ticketing AdministratorSee all recent Jobs

We are currently seeking a talented Ticketing Administrator on behalf of a major company in the Energy sector.

Level: Junior (at least 1 year of experience)

Position Overview

We are seeking a detail-oriented and proactive Junior Ticketing Administrator to join our team. The ideal candidate will have at least one year of experience working with ticketing systems, strong documentation skills, and a willingness to learn and grow in a fast-paced environment. Experience with Jira is required, while familiarity with ServiceNow is considered a strong plus.

Key Responsibilities

• Manage and monitor incoming tickets, ensuring proper categorization, prioritization, and assignment.
• Maintain accurate and up-to-date documentation related to support processes, incident workflows, and knowledge base articles.
• Provide regular reports on ticketing metrics, trends, and recurring issues to support process improvement.
• Collaborate with internal teams to clarify requirements, gather additional information, and ensure smooth handoff of technical issues.
• Assist in maintaining a clean and organized ticketing environment, including archiving, updating forms, and ensuring data quality.

Required Qualifications

• Minimum 1 year of experience working in a ticketing or administrative support role.
• Hands-on experience with Jira (ticket management, workflow navigation, basic configuration).
• Strong documentation skills with attention to accuracy and detail.
• Excellent communication skills, both written and verbal.
• Ability to prioritize tasks, manage time effectively, and follow established processes.

Preferred Qualifications (Nice to Have)

• Familiarity with ServiceNow or other ITSM platforms.
• Basic understanding of IT support processes, incident management, and service desk operations.
• Experience creating or maintaining knowledge base content.

Benefits:

• Competitive remuneration package
• Private Insurance
• A dynamic challenging environment resulting in continuous learning / education / progression
• Ability to work with cutting edge technologies
• Pleasant working environment
• Ability to expand knowledge and responsibilities

UpcoMinds is a dynamic IT company with 28 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.