IKM Assistant and Admin SupportSee all recent Jobs

Location: The Hague, Netherlands – On-site

Security Clearance: Active NATO Security Clearance (minimum NATO SECRET)

Reference: C004707

Role Overview

We are seeking an experienced Information & Knowledge Management (IKM) / SharePoint Administrator to support knowledge management operations and administrative coordination within an international organization in The Hague. The successful candidate will be responsible for maintaining knowledge repositories, enhancing SharePoint portals, managing documentation processes, and supporting internal collaboration and information governance practices.

The role requires strong expertise in SharePoint administration, document management, and information organization, combined with excellent communication and coordination skills.

Key Responsibilities

Knowledge Management & SharePoint Administration

• Maintain and update internal knowledge repositories (e.g., SharePoint portals and document management systems) to ensure information is accurate, structured, and easily accessible.
• Update and enhance CQO SharePoint portals by collaborating with internal stakeholders to gather requirements and implement improvements.
• Design and develop intuitive SharePoint sites that support effective collaboration and information sharing.
• Manage SharePoint permissions, workflows, document libraries, and content management structures.

Document Management & Records Control

• Develop, implement, and maintain document filing systems (digital and physical where required).
• Ensure proper classification, tagging, and archiving of documents according to established taxonomies and retention schedules.
• Maintain CQO CIS assets inventory and ensure compliance with organizational and data protection policies.
• Monitor document lifecycle management and ensure proper records governance.

Administrative Coordination & Support

• Provide administrative support including scheduling meetings, preparing agendas, taking minutes, and tracking action items.
• Support preparation of internal communications such as newsletters, presentations, briefing materials, and internal updates.

Training & User Support

• Provide user guidance and basic training to staff on knowledge management tools and administrative systems.
• Act as a point of contact for SharePoint-related user support and best practices.

Continuous Improvement & Quality Assurance

• Identify gaps in information flow and recommend improvements to knowledge management processes and collaboration practices.
• Ensure documentation and records comply with internal quality standards and regulatory requirements.

Required Skills & Qualifications

Technical Qualifications

• Advanced knowledge and experience in Information and Knowledge Management (IKM) and Information Management practices.
• Advanced expertise in SharePoint, including:
• SharePoint site design and development
• SharePoint permissions management
• SharePoint workflows
• SharePoint document and content management
• Strong proficiency in the Microsoft Office Suite.
• Experience designing user-friendly SharePoint portals that support effective collaboration.

Professional Experience

• Minimum 3 years of experience in Information & Knowledge Management and SharePoint administration.
• Experience working with document management systems and information governance processes.

Additional Requirements

• Active NATO Security Clearance (minimum NATO SECRET).
• Excellent written and spoken English communication skills, demonstrated within the last 5 years.
• Ability to work independently and collaboratively in team environments.
• Strong attention to detail and problem-solving skills.
• Self-motivated with strong organizational capabilities.

Desired Qualifications

• At least 3 years of experience in a similar role within an international organization.
• Strong customer-focused mindset with a high level of attention to detail.
• Experience supporting collaboration environments within complex organizational structures.

Benefits

• Private health insurance
• Unlimited access to a workplace wellness and support platform
• Continuous learning and career development opportunities
• Opportunity to work on large-scale core banking systems using modern technologies
• Friendly, collaborative, and professional working environment

About UpcoMinds

UpcoMinds is a dynamic IT company with 28 years of experience delivering end-to-end web and mobile solutions that help businesses reinvent themselves in the digital world.

Our team’s expertise ensures the holistic digital transformation of organizations, significantly enhancing both business operations and customer experience.

We are committed to delivering products and services that reflect strong engineering excellence and modern design aesthetics. We firmly believe in building long-term strategic partnerships with our clients by exceeding expectations and maintaining transparency at every stage.

Learn more about us at www.upcominds.com

We are committed to promoting Inclusion & Diversity by fostering a workplace where all employees are treated with dignity and respect, and where individual differences are valued. We provide equal opportunity in all aspects of employment.

Our recruitment consultants will review your CV as soon as possible and contact you to discuss the role. If you do not hear from us within ten (10) working days, please consider that you have not been selected for this specific position. Your CV will be retained for two (2) years in accordance with GDPR regulations.