Principal Technician (ICT Systems)See all recent Jobs

We are looking for an experienced Principal ICT Systems Technician to join a high-profile, mission-critical technology project based in The Hague.

The successful candidate will work as an integrated member of a dedicated service operations team, providing advanced technical support across ICT systems, network infrastructure, software configuration, system deployment, and operational environments.

The role combines hands-on technical responsibilities with Level 2 operational support, requiring strong troubleshooting, analytical and problem-solving skills. The position also includes participation in a 24/7 immediate on-call rotation, supporting operational services and ensuring timely ticket response and resolution in line with defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Key Responsibilities

Software Configuration

• Assist in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment.

• Apply agreed technical standards, methodologies and tools to deliver reliable and well-engineered solutions.

• Participate in technical reviews and collaborate with other members of the service and engineering teams.

• Maintain accurate technical documentation relating to software configurations and deployed solutions.

System Software & Platform Support

• Monitor operational systems for resource utilisation, performance and failure rates to support system tuning and optimisation.

• Configure system software parameters to maximise system performance, throughput and efficiency.

• Install, configure and test new versions of system software.

• Support software upgrades, patches and technical changes in accordance with established procedures.

• Contribute to the preparation of software implementation procedures, including rollback and contingency plans.

• Analyse system logs and performance data to identify potential issues and support root-cause analysis.

Network Support

• Perform agreed network maintenance and operational configuration tasks.

• Configure and troubleshoot network components and services.

• Diagnose network problems using established troubleshooting methodologies and appropriate technical tools.

• Support troubleshooting across technologies such as TCP/IP, VPN, VLAN, DNS and firewalls.

• Use network management and monitoring tools to collect and analyse performance and traffic statistics.

• Assist in identifying recurring network issues and contribute to their resolution.

Systems Installation & Removal

• Install and remove hardware and software using approved procedures, installation instructions and diagnostic tools.

• Configure and validate newly installed systems and infrastructure components.

• Perform functional and technical testing following installation.

• Identify, troubleshoot and resolve installation-related issues.

• Document installation, configuration and removal activities accurately.

• Maintain records of installed, removed and configured components.

• Provide technical assistance to users and escalate issues in accordance with established support procedures.

• Contribute to the continuous improvement of installation procedures, technical standards and documentation.

Release & Deployment

• Execute approved software and system deployment activities using established tools and methodologies.

• Support controlled releases, upgrades and technical changes within operational environments.

• Record deployment activities, test results, technical actions and outcomes.

• Ensure all deployment and implementation activities are appropriately documented and traceable.

Operational & On-Call Responsibilities

• Provide 24/7 immediate on-call Level 2 technical support as part of a defined service operations rotation.

• Respond promptly to operational incidents, service requests and technical tickets.

• Provide practical technical solutions for complex ICT and operational issues.

• Troubleshoot incidents through structured investigation, diagnosis and resolution.

• Ensure ticket responses and resolutions meet defined SLAs and KPIs.

• Escalate unresolved or high-impact issues to the appropriate specialist or engineering teams.

• Work closely with service operations and technical teams to minimise service disruption.

• When not assigned to on-call duties, work as an on-site integrated member of the assigned service team.

Essential Qualifications & Experience

• Higher vocational qualification in a relevant technical discipline with at least 3 years of relevant professional experience, or a secondary education qualification with at least 5 years of relevant professional experience.

• Minimum 3 years of practical experience implementing and maintaining ICT end-user systems within a large-scale organisation.

• Solid experience configuring and maintaining hardware and software.

• Strong understanding of ICT systems and infrastructure.

• Demonstrated ability to work independently and troubleshoot technical problems effectively.

• Hands-on experience diagnosing technical issues and providing technical support to end-users.

• Experience working in structured service operations or enterprise IT environments.

• Strong analytical and problem-solving skills.

• Ability to work effectively under pressure and respond to operational incidents within defined timeframes.

• Willingness and ability to participate in a 24/7 on-call support rotation.

Desirable Skills & Experience

The following experience would be considered an advantage:

• Network configuration and troubleshooting, including:

  • TCP/IP

  • VPN

  • VLAN

  • Firewall technologies

  • DNS

• Practical understanding of cybersecurity infrastructure and security principles.

• Experience with software development or scripting using Java, C, C++, Python or other scripting languages.

• Experience configuring server hosting platforms.

• Experience with custom disk configurations and storage controllers.

• Knowledge of RAID configurations and redundancy management.

• Experience with remote server administration.

• Strong log analysis capabilities.

• Hands-on experience using network analysis and diagnostic tools such as Wireshark.

• Experience supporting complex, distributed or mission-critical ICT environments.

• ITIL Foundation or advanced-level training and certification.

Key Competencies

• Strong analytical and diagnostic skills.

• Structured approach to troubleshooting and incident resolution.

• Excellent understanding of enterprise ICT environments.

• Ability to work independently while collaborating effectively within a technical team.

• Strong attention to detail and technical documentation skills.

• Ability to prioritise incidents according to operational impact and urgency.

• Customer-oriented approach to technical support.

• Clear communication skills and the ability to explain technical issues to both technical and non-technical stakeholders.

• High level of reliability, accountability and professionalism.

• Flexibility to work within an on-call and operational support environment.

Security Requirements

Due to the nature of the project and the systems involved, the successful candidate will be required to undergo the applicable personnel security clearance and background screening process prior to assignment.

Benefits:

• Competitive Remuneration Package.
• Unlimited access to a workplace wellness and support platform.
• Continuous learning and career growth opportunities.
• Opportunity to work on large-scale core banking systems using modern technologies.
• Friendly, collaborative, and professional working environment.

UpcoMinds is a dynamic IT company with 28 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job. Your CV will be retained for two years in accord