Deputy Service Delivery Manager – Cyber SecuritySee all recent Jobs

Roles & Responsibilities

Endpoint Security Operation Support

• Support the Endpoint Security Team Lead in managing day-to-day delivery of endpoint security services.
• Monitor endpoint security service performance, coverage, and compliance against defined security baselines.
• Track incidents, problems, changes, and service requests related to endpoint security services.
• Coordinate with endpoint security engineers, users, stakeholders, vendors, and other IT teams to ensure timely issue resolution.
• Support documentation and reporting on endpoint security posture, risks, and service KPIs.

Gateway Security Operation Support

• Support the Gateway Security Team Lead in managing day-to-day delivery of gateway security services.
• Monitor gateway security service performance, coverage, and compliance against defined security baselines.
• Track incidents, problems, changes, and service requests related to gateway security services.
• Coordinate with gateway security engineers, users, stakeholders, vendors, and other IT teams to ensure timely issue resolution.
• Support documentation and reporting on gateway security posture, risks, and service KPIs.

Cyber Incident Coordination

• Support the Section Head and Incident Lead during cyber security incidents.
• Support security testing, cyber exercises, and incident readiness activities.

Service Management & Governance

• Assist in monitoring SLA and KPI performance across assigned security services.
• Prepare service reports, dashboards, and management summaries.
• Track licenses, renewals, and entitlements under guidance of the Section Head.
• Support problem management by tracking root cause analyses and corrective actions.

Continuous Improvement

• Identify operational inefficiencies and propose service improvements.
• Support rollout of process improvements, automation, and standardization.
• Ensure lessons learned are captured and applied.

Requirements

Required Skills, Knowledge & Experience:

• 5+ years of experience in supporting cyber security operations or security service delivery in a large and complex environment with high availability.
• Strong experience supporting endpoint security services (Trellix) and understanding of endpoint security technologies and concepts.
• Experience supporting gateway security services (e.g., email security gateways, web proxies, firewalls).
• Experience coordinating and tracking incidents, problems, changes, and service requests across multiple teams.
• Experience monitoring cyber security service availability, performance, and compliance against defined baselines.
• Good understanding of IT service management (ITIL) principles, including SLA/KPI monitoring and reporting.
• Strong stakeholder coordination and communication skills, acting as a link between engineers, vendors, and service owners.

Work Location: On-site, Brussels, Belgium

Security Clearance: NATO Security Clearance required

Benefits:

• Hybrid working model.
• Private insurance.
• Unlimited free access to wellness workplace support platform.
• A dynamic challenging environment resulting in continuous learning / education / progression.
• Ability to work with cutting edge technologies.
• Pleasant working environment.

UpcoMinds is a dynamic IT company with 28 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job. Your CV will be retained for two years in accordance with GDPR regulations.