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We are looking for a motivated and service-oriented IT Network Support Technician to join our IT team. The successful candidate will be responsible for providing technical support to end users, maintaining the smooth operation of IT systems, and assisting with the administration and troubleshooting of network infrastructure. The ideal candidate will have hands-on experience with Windows Operating Systems, Microsoft Office products, and LAN/WAN networks, along with strong problem-solving and communication skills.

Key Responsibilities

• Act as the first point of contact for users experiencing IT-related issues.
• Provide technical support and troubleshoot issues related to Windows Operating Systems and Microsoft Office products.
• Diagnose and resolve hardware, software, and connectivity problems in a timely and effective manner.
• Install, configure, maintain, and update workstations, software applications, and peripheral devices.
• Support the day-to-day operation, monitoring, and maintenance of LAN/WAN networks.
• Assist with network troubleshooting, configuration, and performance monitoring to ensure reliable connectivity.
• Identify, document, and escalate technical issues when necessary.
• Maintain accurate records of incidents, service requests, and technical solutions.
• Collaborate with System Administrators, System Engineers, and other IT team members to resolve technical issues and improve IT services.
• Assist with routine IT maintenance activities and contribute to the continuous improvement of IT operations.

Required Qualifications

• At least a two-year college or university degree/diploma in Information Technology, Computer Science, or another related field.
• At least three (3) years of professional work experience in the IT sector, acquired after obtaining the required academic qualification.

Technical Knowledge and Experience

• At least two (2) years of cumulative, dedicated professional experience working with Windows Operating Systems and Microsoft Office products.
• At least one (1) year of professional experience in LAN/WAN network administration and support.
• Good understanding of IT infrastructure, network connectivity, and common technical support procedures.
• Ability to diagnose and resolve technical issues efficiently, ensuring minimal disruption to users and business operations.

Key Skills

• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent organizational and time-management skills.
• Attention to detail and commitment to accuracy.
• Ability to prioritize tasks and manage multiple support requests effectively.
• Strong communication and interpersonal skills.
• Customer-oriented approach and commitment to user satisfaction.
• Ability to work independently and collaboratively as part of a team.
• Proactive attitude and willingness to learn and adapt to new technologies.

Benefits

• Private insurance.
• Compensation package 1500-1700€/ gross monthly
• Unlimited free access to wellness workplace support platform.
• A dynamic and challenging environment that fosters continuous learning, education, and career progression.
• Opportunities to work with cutting-edge technologies.
• Pleasant and collaborative working environment.

UpcoMinds is a dynamic IT company with 28 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job. Your CV will be retained for tw