Service Delivery ManagerSee all recent Jobs

We are currently seeking a talented Service Delivery Manager on behalf of a major EU Institution.

Please apply only if you are EU citizens

Location: Brussels/Luxemburg

Working model: hybrid

Salary range: 420 – 480 euros daily rate

Key Responsibilities

• manages the service delivery process
• oversees and directs activities of the team
• addresses customer feedback to ensure service meets customer expectations

Requirements

• at least a Bachelor’s degree
• at least 6 years of professional experience in managing support services, including coordination of multidisciplinary teams, stakeholder engagement, SLA/KPI tracking, continuous service improvement, and service catalogue lifecycle management across complex environments
• at least one of the following: ITIL, PMP (PMI), PM²
• knowledge (spoken and written) corresponding to at least the following levels of the Common European Framework of Reference for Languages (CEFR): French level C2 and English level B2, or French level B2 and English level C2.

Freelancers are welcome

Benefits

• Hybrid model of working
• Competitive remuneration package
• Private Insurance
• A dynamic challenging environment resulting in continuous learning / education / progression
• Ability to work with cutting edge technologies
• Pleasant working environment
• Ability to expand knowledge and responsibilities

UpcoMinds is a dynamic IT company with 29 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.

By submitting your CV, you consent to its retention in our database for a period of two (2) years, for the purpose of considering your application for current or future employment opportunities, in accordance with applicable data protection legislation GDPR.