Application Support Engineer (entry level)See all recent Jobs

We are currently looking for a talented Application Support Engineer (entry level) on behalf of one of our major clients in the IT sector.

As an entry level Application Support Engineer, you will be responsible for providing technical support to our client, troubleshooting issues, and assisting software deployments and upgrades. This position offers an excellent opportunity for a motivated individual to gain hands-on experience in the field of application support and software development.

Key Responsibilities:

• Provide technical support resolving issues in a timely and efficient manner.
• Collaborate with cross-functional teams, including developers and quality assurance engineers, to identify and resolve technical problems.
• Perform troubleshooting and root cause analysis to diagnose software issues and implement effective solutions.
• Assist with software deployments, upgrades, and configurations, ensuring smooth transition and minimal disruption to client operations.
• Communicate effectively with the client to understand their requirements, gather feedback, and provide timely updates on issue resolution.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving skills with a keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to interact effectively with all team members.
• Basic understanding of software development concepts and methodologies.
• Prior experience in a customer support or technical support role is a plus, but not required.
• Ability to work independently as well as collaboratively within a team.

Benefits:

• Competitive remuneration package
• Private Insurance
• A dynamic challenging environment resulting continuous learning / education / progression
• Ability to work with cutting edge technologies
• Pleasant working environment
• Ability to expand knowledge and responsibilities

UpcoMinds is a dynamic IT company with 25 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.