Customer Experience Insights ConsultantSee all recent Jobs

We are looking for a dynamic Customer Experience & Insights professional to strengthen the customer-centric strategy of a leading banking organization. The role focuses on managing end-to-end CX operations, improving customer journeys, and leveraging data to generate actionable insights that drive business impact. If you are passionate about optimizing digital experiences and have a track record of driving positive outcomes, we encourage you to apply.

Key Responsibilities

• Manage and optimize end-to-end customer experience operations
• Design and continuously improve customer journeys to enhance overall experience
• Utilize data analytics tools to extract insights from customer feedback, surveys and user behavior data and journeys
• Analyze customer data and translate it into actionable insights for strategic decision-making
• Define, propose and analyze metrics and KPIs related to digital CX to measure performance and generate insights and actionable recommendations
• Collaborate with cross-functional teams (Marketing, Digital, Operations, Product) to deliver CX initiatives
• Champion a customer-centric culture across business units
• Present findings, insights, and recommendations to stakeholders and senior leadership

Required Qualifications

• 3–6 years of experience in Customer Experience, Customer Insights, or a related role (preferably in banking or financial services)
• Strong understanding of CX frameworks, journey mapping, and VoC programs
• Strong analytical skills with experience in data analysis and reporting
• Familiarity with KPIs such as NPS, CSAT, and CES
• Proven ability to manage projects and work in cross-functional environments
• Excellent verbal and written communication skills in Greek and English

Preferred Qualifications

• Experience with analytics tools or CX platforms
• Background in digital products or services
• Understanding of the customer lifecycle in banking

Benefits

• Competitive remuneration package
• Private health insurance
• Free access to LinkedIn Learning
• Continuous learning and career development opportunities within IT and consulting
• Exposure to enterprise-level and banking technologies
• A dynamic, collaborative, and professional working environment

Founded in 1997 in Brussels, UpcoMinds is a reliable IT partner specializing in Project Development, Consulting, Strategic Teaming, and R&D & Innovation.

With offices in Belgium, Greece, and Cyprus, we support organizations across Europe in delivering complex, high-impact technology initiatives. Our team of 200+ professionals operates in an agile and hybrid working model.

🔗 Learn more at: www.upcominds.com

UpcoMinds is committed to creating an inclusive working environment where all employees are treated with dignity and respect. We provide equal employment opportunities to all candidates.