ServiceNow AnalystSee all recent Jobs

Location: Warsaw, Poland (50/50 Hybrid – 50% on-site / 50% remote)

Level: EQF 4

English: Minimum C1 level (spoken and written)

About the Role

Frontex is looking for a motivated and detail-oriented ServiceNow Business Analyst to join our IT Service Management team. You will play a key role in optimizing and developing IT services using the ServiceNow platform, bridging the gap between business needs and technical solutions.

This is a hands-on position focused on Service Catalogue management, business analysis, and continuous improvement of IT services in a dynamic international environment.

Key Requirements

Experience

• Minimum 5 years of professional IT experience
• Minimum 2 years of experience in a similar Business Analyst or ServiceNow-related position

Education

• EQF Level 4 or equivalent (post-secondary vocational education or higher)

Language

• Excellent command of English (C1 minimum)

Knowledge & Expertise

• Excellent understanding of IT Service Management concepts, particularly IT Service Catalogue and IT Service Request Catalogue
• Excellent practical knowledge and hands-on experience with ServiceNow Business Analysis
• Strong experience in documenting user stories and workflows
• Excellent ability to translate business requirements into technical specifications, use cases, and diagrams
• Solid experience in testing implemented solutions
• Good understanding of the management of IT services across their full lifecycle
• Good understanding of complex information systems and their interoperability
• Previous experience in end-user support is considered a strong advantage

Skills

• Very strong sense of responsibility and ownership
• High accuracy and attention to detail
• Excellent troubleshooting, analytical, and problem-solving skills
• Strong organisational skills
• Very good communication and interpersonal skills
• Supportive, cooperative, and service-oriented attitude
• Ability to work in a stressful environment with minimal supervision
• Forward-thinking with a holistic approach
• High level of motivation, initiative, and proactivity

What We Offer

• 50/50 hybrid working model
• Daily Rate: 250 – 290 euros
• Opportunity to work on meaningful European projects with real societal impact
• Exposure to cutting-edge technologies (semantic web, knowledge graphs, modern cloud architecture)
• Collaborative, international team environment
• Professional development and learning opportunities

UpcoMinds is a dynamic IT company with 29 years of experience that provides end-to-end web and mobile solutions, helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organisation, which will considerably improve both business operations and customers’ experience. Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long-term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promoting Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment. Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you are applying. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job. By submitting your CV, you consent to its retention in our database for a period of two (2) years, for the purpose of considering your application for current or future employment opportunities, in accordance with applicable data protection legislation GDPR.